Guy walks in and has booked a suite. I ask "Would you like to leave it on this Visa?" and he says "I'm going to use my points. I should have enough for a free night."
He has 11, 017 points from our rewards program.
"I'm sorry sir, it takes 25,000 points for a free night here."
"I was told it was 7,500."
"Wow... well, that's not the case."
"So I'll have to pay the difference?"
"....."
"You'll use the 11,000 and I'll pay the difference?"
"No sir. You'd have to have 25,000. That's just how the program works."
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